UX New Zealand 2020: things that stood out for me

I joined the online version of UX New Zealand this year. Here’s one thing that stood out for me from each of a few of the talks.

Day one

Stop looking for who to include and start looking at what practices and mindsets are exclusionary (from “Consider the periphery” by Elizabeth Lang).
Make sure you don’t stop at the MVP: keep refining it (from “More than an MVP: The case for continuous improvement in the COVID era” by James Ford and Pete Lister).
IRACIS model - Increase Revenue; Avoid Costs; Improve Service. (from “How to measure the experience (UX ROI)” by Anna Bek).
Best way of learning is incremental, with low cognitive load (aka brainouch) (from “Take a load off: How to identify and reduce cognitive load” by Clint Schnee)
“You can’t be curious and defensive at the same time” – Peter Levine (from “‘Bipartisan’ UX: A call for the middle ground” by Ruth Brown)

I also made some sketchnotes 👇.

Value people’s time (from “Design with mental health in mind” by Bradley Gabr-Ryn).
Call things what they are (use clear, plain, language), e.g. “period care” not “feminine hygiene” or “sanitary products” (from “Wine, bacon and periods: Product categories and our journey to wrangle them” by Jennie Leng).
Stay (with the prototype) as long as needed, you’re prototyping to learn (from “Prototyping the prototype: Evolving the design mindset” by Julie Watson and Ruth Elliott).
Give people jobs to do, specific to their expertise (from “Presenting design work: And getting great feedback” by Donna Spencer).

I also made some sketchnotes 👇.

Phew! There was a lot in two days! I’ll definitely be back next year.

Three principles / ideas that pull the talks together for me: