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More User-Centered Design things at Praekelt

We're continuing to plow through our UCD stuff for Vumi. This sprint we've moved on to prototypes, but I'm still catching up with writing up what we've been doing.

Over on the Vumi blog, I wrote a bit about User Flows / Customer Journey Maps: User-Centered Design and User Flows.

Questions? Comments? I'd love to hear them here, on Twitter, or via email.