Becoming an excellent user-centered team doesn’t happen overnight. Old habits die hard and figuring out what users need (rather than what they say they want) is tricky. I help teams find and make the small changes that will make a big, lasting, impact to help them in their journey. Things I do:
- run short, focused, workshops on areas of FED or UX;
- work directly with teams on a project;
- make first versions of UX deliverables with teams (like Personas and Journey Maps);
- help make a clear business case for spending more time on the front-end and user experience.
I also help teams set themselves up for making continuous improvements in future. I pick up bits of work that they don’t have capacity for, then walk them through what I did, how I did it, and why I made the choices I did. I help back-end developers learn more about the front-end, help front-end developers learn more about UX, and help both to write better, faster, more widely supported code.
I slot in with the existing process of the team I’m working with. I particularly like the short feedback loops and focus on learning that flavours of agile bring, though.
I set up and use task runners like Gulp and Grunt, and use pre-processors like Sass and Less to make CSS a bit friendlier to use.
I use Git for version control (with GitHub or BitBucket), and I quite like git flow as a branching strategy. I use Trello and Jira for task management.